Patient
Concierge
Help with everything around your surgery: scheduling, travel, recovery, and questions at any hour.
The Surgery Is
One Part of It.
Good care also means being prepared before surgery, looked after afterwards, and able to reach someone when a question comes up at 7 o'clock on a Sunday morning.
From First Contact
to Final Follow-Up
Before Surgery: Ewa
From your first inquiry to the morning of your surgery, Ewa arranges everything. She is the first person you speak with, and she stays your main contact until the clinical team takes over.
Ewa has coordinated surgery at several busy aesthetic practices, so she understands the clinical side as well as the scheduling and can answer most questions herself.
- Initial consultation scheduling and preparation
- Pre-operative instructions and clearance coordination
- Surgical scheduling and facility coordination
- Financial coordination and financing assistance
- Out-of-town patient logistics: travel timing, places to stay, companion arrangements
- Answers to your questions before surgery, however many and however detailed
- Day-of arrival coordination and preparation
After Surgery: Dr. Schwartz, with Rebekah and the Nurses
After surgery, Dr. Schwartz is in charge of your care. He sees you at almost every follow-up visit, and Rebekah and the nursing team work with him on caring for you as you heal and on the day-to-day questions that come up.
Rebekah has cared for hundreds of Edition patients after surgery, and she treats a small worry as seriously as a big one.
- Post-operative instructions and incision care
- Scheduled follow-up appointments
- Clinical assessment of healing and recovery progress
- Drain and suture management where applicable
- Response to post-operative questions and concerns
- Coordination with Dr. Schwartz on any clinical decisions
- Long-term follow-up through complete healing
Urgent Concerns Reach the Surgeon Directly.
If something feels wrong after surgery, you should be able to reach the person best placed to judge it, and that is Dr. Schwartz.
The office can be reached 24 hours a day, and there is no answering service. After hours, you can leave a message for the next business day, or press the urgent option and be connected directly to Dr. Schwartz. He takes these calls himself.
- Monday to Friday, 9am to 5pm: calls ring directly to the office
- After 5pm and on weekends: non-urgent messages returned next business day
- After 5pm and on weekends: urgent option connects directly to Dr. Schwartz
- Dr. Schwartz personally handles every after-hours urgent call
The Surgeon
Answers the Phone.
If Dr. Schwartz operated on you, you should be able to reach him when something is urgent. After hours, on any day of the week, the urgent option connects you directly to him.
Business Hours
Monday – Friday, 9am – 5pm
All calls ring directly to the office. Ewa or Rebekah will answer, and any clinical question can be escalated to Dr. Schwartz immediately if needed.
After Hours & Weekends
5pm – 9am & Weekends
Non-urgent messages are returned the next business day. For urgent concerns, press the urgent option and Dr. Schwartz is called directly. He answers himself.
We've Done This
Many Times Before.
Many of our patients come from other Texas cities and neighboring states, and occasionally from across the country.
Ewa has arranged travel and recovery for out-of-town patients many times. She knows which hotels are quiet and comfortable enough to recover in, and how to time your travel around your surgery and your drain removal. She can help arrange a companion, nursing care after surgery, and your trip home.
- Recommended hotels near the practice, chosen as comfortable places to recover
- Travel timing guidance around procedure and follow-up schedule
- Companion coordination and accommodation assistance
- Post-operative nursing care arrangements where needed
- Virtual consultations available prior to in-person visit
- Telemedicine follow-up options for post-operative monitoring
7859 Walnut Hill Lane, Suite 330
Dallas, Texas 75230
(972) 498-4385
Start with
a Consultation
Ewa will reply to your inquiry within one business day. There is no obligation.